Terms and Conditions

Refund Policy

At CDLCity LLC, we are committed to providing exceptional services to our valued clients. We understand that unforeseen circumstances may arise, leading to the need for course cancellations or rescheduling. While we strive to accommodate such situations, it is essential to have a clear refund policy in place due to the resources and expenses involved in preparing and conducting our scheduled classes.  

1. Enrollment Cancellation Before Commencing Classes: A full refund will be issued to any learner who has signed an enrollment contract and made payment but decides to cancel the contract before commencing classes. This applies to both intruck practical and Pretrip classroom lessons. To qualify for a refund, the learner must submit a refund request within 7 days after payment and must not have initiated any driving lessons within this period.  

2.Withdrawal After Commencing Classes: Once a learner has commenced classes, CDLCity LLC maintains a strict no-refund policy. In the event of withdrawal after the start of classes, no refunds will be issued. We encourage learners to thoroughly consider their commitment to the course before beginning the classes.  

Note: CDLcity LLC may, at its discretion, consider exceptions to this policy under extraordinary circumstances, such as severe medical issues. For this scenario, you should contact our Customer Service Department/Refund Coordinator for further assistance.

3.Refund Percentage and Processing Time: Refunds for cancellations within the specified time frame will be processed for the full amount paid. The processing time for refunds is up to 14 business days from the date the refund request is received.

4.Documentation Requirements: To initiate a refund request, learners must provide a copy of the enrollment contract, proof of payment, and a written request for cancellation.

5.Non-Transferable Payments: Payments made for a specific course are non-transferable to another individual.

6.Review of Refund Policy: This refund policy is subject to periodic review and update. Any changes to the policy will be communicated to learners in advance.

General Terms

Purpose: The Pre-Trip Video Watching Policy is established to ensure that all students are adequately prepared and informed before engaging in any practical training or testing.

Watching the designated pre-trip videos is a mandatory requirement for obtaining certification.

Registration and Access:

•        Once a student registers for an account and receives approval, they must log into their portal to access the pre-trip videos.

•        The pre-trip videos are organized into an English playlist within the portal.

Mandatory Viewing:

•        All students are required to watch all videos in the English pre-trip playlist.

•        In addition to the pre-trip videos, students must also watch all videos in the rules video playlist.

Certification Requirement:

•        Students will only receive their certification upon the successful completion of all videos in the English pre-trip playlist.

•        The portal will automatically record and verify the completion of these videos.


House Rules

Breaking any of these house rules may result in your termination from the training program and removal from the premises:

1. Keep Bathrooms Clean: Ensure the bathrooms are clean after each use.
2. Maintain Cleanliness: Keep the house clean at all times.
3. Tidy Your Bed: Make sure your bed is clean and tidy.
4. Clean the Kitchen: Clean the kitchen thoroughly after each use.
5. Proper Trash Disposal: Dispose of all trash in the designated trash cans.
6. Quiet Hours: No phone calls after 10 PM.
7. No Loud Music: Keep the noise level down; no loud music is allowed.
8. No Alcohol or Drugs: Alcohol and drugs are strictly prohibited.
9. Smoking Rules: Smoke only in designated smoking areas.
Failure to comply with these rules will result in immediate termination from the training program and removal from the premises.

Testing Rules Policy 

Purpose: The Testing Rule Policy is established to maintain the integrity and fairness of the testing environment. This policy ensures that all students have an equal opportunity to complete their tests without distractions or interference.

Scope: This policy applies to all students and visitors within the testing area of CDCLITY Truck  Driving School

Rule:

•        No student is allowed to watch or be present in the testing area when another student is taking their test.

•        The testing area is out of bounds unless it is your scheduled time to take the test.

•        Any student found in the testing area outside of their designated testing time will be subject to disciplinary action.


Yard Rules Policy 

Scope: This policy applies to all personnel and visitors within the yard premises of CDLCITY Training Yard

Policy Details:

Rule 1: Speed Limit

•        The maximum speed limit within the yard is 5 miles per hour.

•        All vehicles, including company-owned, personal, and delivery vehicles, must adhere to this speed limit.

•        Violators of the speed limit will be subject to disciplinary action, which may include warnings, fines, or removal from the premises.

Rule 2: No Dumping of Dirt

•        Dumping of dirt or any other waste materials in the yard is strictly prohibited.

•        All waste must be disposed of in designated waste bins or areas as provided by the company.

•        Any individual found dumping dirt or waste improperly will face disciplinary action, which may include fines, cleanup costs, or further disciplinary measures.


Agreement Statement:

I hereby agree to adhere to the rules and regulations of CDL City Truck Driving School as outlined above and understand that any violation of these rules may result in expulsion and termination of training without a refund.

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